Changing your primary USC email address

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Overview
Finding your email aliases
Changing your primary USC email address in Workday
Requesting an @dornsife.usc.edu email address
Troubleshooting
Additional resources

Overview

In this guide, we explain how to:

View the list of email aliases available to you in Outlook
Change your primary email address from your default email to one of your email aliases

Once you complete the steps in this guide, allow a day or two for USC's email systems and directory to update.

Key terms

USC NetID: Auto-generated username of 3–8 alphanumeric characters; used to sign into USC services
Default email: USC NetID followed by @usc.edu
Email alias: Auto-generated alternative USC email address
Primary email: Outgoing "send as" USC email address; this is the email address that people see when communicating with you

For example: if your USC NetID is ttrojan, your default email is ttrojan@usc.edu. Your email alias might be teresa.trojan@usc.edu, but ttrojan@usc.edu is what other people will see unless and until you change your primary email address. No matter what you set as your primary email address, emails sent to ttrojan@usc.edu and to teresa.trojan@usc.edu will go to the same place: your Outlook inbox.

Finding your email aliases

Before you can change your primary email, you must first locate your email aliases.

Find your email aliases in Outlook

Note that if you are using New Outlook or Outlook in your browser, you should follow the MyAccess instructions instead.

Find your aliases in Outlook for Windows

Quick guide

Open Outlook.
In the Outlook ribbon, click Address Book.
- If you do not see the Address Book icon, you may be in New Outlook: follow the MyAccess instructions below instead.
Type your name in the search bar. In the resulting list, right click your name and select Properties from the dropdown.
Click the E-mail Addresses tab.
The SMTP (uppercase) field indicates your primary USC email address. All other email addresses listed are your aliases.

Detailed guide (with screenshots)

Open Outlook.
In the Outlook ribbon, click Address Book.
- If you do not see the Address Book icon, you may be in New Outlook: follow the MyAccess instructions below instead.
Type your name in the search bar. In the resulting list, right click your name and select Properties from the dropdown.
Click the E-mail Addresses tab.
The SMTP (uppercase) field indicates your primary USC email address. All other email addresses listed are your aliases.

Find your aliases in Outlook for Mac

Quick guide

Open Outlook.
In the Outlook ribbon, click Address Book.
Type your name in the search bar. In the resulting list, double click your name.
Click the Details tab.
Under "Proxy Addresses," the SMTP (uppercase) field indicates your primary email address. All other email addresses listed are your aliases.

Detailed guide (with screenshots)

Open Outlook Client.
In the header, click Address Book.
Type your name in the search bar. In the resulting list, double click your name.
Click the Details tab.
Under "Proxy Addresses," the SMTP (uppercase) field indicates your primary email address. All other email addresses listed are your aliases.

Find your email aliases in MyAccess

if you are using New Outlook or Outlook in your browser, use MyAccess to locate your aliases:

Find your aliases in MyAccess

Quick guide

Make sure you are connected to Ethernet or USC Secure Wireless. If you are off-campus, connect to the USC network via VPN.
Go to https://myaccess.usc.edu.
Click the menu icon (top left corner).
Click Manage Identity.
Click View Identity.
Your email alias is in the Alias field.

Detailed guide (with screenshots)

Make sure you are connected to Ethernet or USC Secure Wireless. If you are off-campus, connect to the USC network via VPN.
Go to https://myaccess.usc.edu.
Click the menu icon (top left corner).
Click Manage Identity.
Click View Identity.
Your email alias is in the Alias field.

Changing your primary USC email address in Workday

Once you have your email alias, you can change your primary USC email address from your default email to your alias. This process is done in Workday.

Changing your primary USC email address will change your outgoing "send as" USC email address. Emails sent to any of your addresses—your default address, your email aliases, or a Dornsife email address—will all go to your existing Outlook inbox.

Be aware that this only changes your outgoing email address, not your USC NetID (the username you use to sign into USC services).

Quick guide

Go to https://wd5.myworkday.com/usc/d/home.htmld. If prompted, sign in using your USC NetID and passphrase.
Click Personal Information.
Under "Change," click Contact Information.
Click Edit and select Change My Work Contact Information from the dropdown.
Scroll to "Email" and click the pencil icon.
In the "Email Address" field, delete your default email and type your email alias.
Click the checkmark icon.
At the bottom of the page, click Submit.
Allow a few days for USC's email systems and directory to update and reflect your change.

Detailed guide (with screenshots)

Go to https://wd5.myworkday.com/usc/d/home.htmld. If prompted, sign in using your USC NetID and passphrase.
Click Personal Information.
Under "Change," click Contact Information.
Click Edit and select Change My Work Contact Information from the dropdown.
Scroll to "Email" and click the pencil icon.
In the "Email Address" field, delete your default email and type your email alias.
Click the checkmark icon.
At the bottom of the page, click Submit.
Allow a few days for USC's email systems and directory to update and reflect your change.

Requesting an @dornsife.usc.edu email address

If you would like to have a Dornsife email address, complete the following form:

Request an @dornsife.usc.edu email alias

We will create a Dornsife email address for each of your USC email addresses (your USC NetID-based address and any email aliases). Any emails sent to your Dornsife email addresses will go to your existing Outlook inbox.

Allow a few days for this process to complete.

Troubleshooting

Why can't I edit my information in Workday?

If you are a faculty member, you may have received access months ahead of your formal start date at USC and thus may not be able to edit your information in Workday yet. If this is your situation, email farequests@dornsife.usc.edu to request a primary email address change.

What if I dislike both my default email address and my auto-generated email alias?

Your default email address cannot be changed as it is tied to your USC NetID, but if the auto-generated email alias is also an issue (for instance, it uses your legal name instead of the name that colleagues know you by), please email ITS at consult@usc.edu to request a different email alias and provide a justification, and ITS will review your request.

Additional resources

Workday questions

USC HR Service Center
Email: uschr@usc.edu
Phone: (213) 821-8100

USC NetID and email alias questions

Information Technology Services (ITS)
Website: https://itservices.usc.edu/uscnetid/
Email: consult@usc.edu
Phone: (213) 740-5555

Contributor(s): Chris Huntley.