Overview
If you're using a Mac or a personal Windows PC, you may have your Dornsife Account password saved locally to your computer, using Keychain on a Mac or Credential Manager on a PC, enabling you to quickly connect to Dornsife network drives and network printers.
If you later update your NetID or Dornsife Account password, your locally saved password becomes invalid and must be updated. In most cases this is an easy process: your computer will automatically prompt you to type in your new password when the old saved password fails. If your computer doesn't prompt you to enter your new password, however, you can follow the steps below to manually remove the saved password.
For assistance with this process from DTS, you can submit a ticket to our Help Desk or start a chat with us (red droplet-shaped icon 
in the bottom right corner of this page).
Removing old Dornsife passwords in Keychain Access for Mac
Quick guide
- Open Finder.
- Navigate to Applications > Utilities > Keychain Access.
- Open Keychain Access. In the upper left menu, click on login.
- In the upper row, click on Passwords.
- Double-click on the Kind column to sort by descending order. Any passwords used to connect to Dornsife network drives/printers will be labeled as "network password" and will now appear at the top.
- Dornsife network drives are labeled by server address (e.g. "dtsfs1.dts.usc.edu").
- Dornsife network printers are usually labeled by printer model and location (e.g. "hp officejet pro 7750 (shs 260)").
- Right-click on the password row (control + click) and select Delete. Repeat as needed to delete other old passwords.
- The next time that you try to connect to Dornsife network drives or network printers, you will be prompted to enter your new password. You're all set!
Detailed guide (with screenshots)
- Click on the Finder icon in the dock at the bottom of your screen.
- Finder opens. Click on Applications in the left-side menu.
- Scroll down and double-click on Utilities.
- Double-click on Keychain Access.
- Keychain Access opens. In the upper left menu, click on login.
- In the upper row, click on Passwords.
- Double-click on the Kind column to sort by descending order.
- Any passwords used to connect to Dornsife network drives/printers will be labeled as "network password" and will now appear at the top.
- Dornsife network drives are labeled by server address (e.g. "dtsfs1.dts.usc.edu").
- Dornsife network printers are usually labeled by printer model and location (e.g. "hp officejet pro 7750 (shs 260)").
- Right-click on the password row (control + click) and select Delete. Repeat as needed to delete other old passwords.
- The next time that you try to connect to Dornsife network drives or network printers, you will be prompted to enter your new password. You're all set!
Removing old Dornsife passwords in Credential Manager for Windows PC
Note that these steps are for personal PCs: if you are using a Dornsife-managed PC, your password is automatically updated once your Dornsife account password syncs with your new NetID password.
Quick guide
- In the Windows Start menu search bar, type "credential manager."
- Click on Credential Manager.
- Credential Manager opens. Click on Windows Credentials.
- Any passwords used to connect to Dornsife network drives/printers will be listed under the "Windows Credentials" heading.
- Dornsife network drives are labeled by server name (e.g. "dtsfs5").
- Dornsife network printers are usually labeled by printer model (e.g. "hp officejet pro 7750").
- Click on the server or printer name to view details.
- Click on Edit to update the old saved password or Remove to delete it. Repeat as needed to update other old passwords.
- If you deleted the saved password rather than editing it, then the next time that you connect to Dornsife network drives or network printers, you will be prompted to enter your new password. You're all set!
Detailed guide (with screenshots)
- In the Windows Start menu search bar, type "credential manager."
- Click on Credential Manager.
- Credential Manager opens. Click on Windows Credentials.
- Any passwords used to connect to Dornsife network drives/printers will be listed under the "Windows Credentials" heading.
- Dornsife network drives are labeled by server name (e.g. "dtsfs5").
- Dornsife network printers are usually labeled by printer model (e.g. "hp officejet pro 7750").
- Click on the server or printer name to view details.
- Click on Edit to update the old saved password to your new password, or Remove to delete it entirely. Repeat as needed to update other old passwords.
- If you deleted the saved password rather than editing it, then the next time that you connect to Dornsife network drives or network printers, you will be prompted to enter your new password. You're all set!
Contributor(s): Jeremy Wiemer.