Returning an iPhone, iPad, or Mac/MacBook to DTS

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Overview
Logging out of your iCloud/Apple ID
Removing the device from your iCloud/Apple ID

Overview

Note: If you never signed into or paired your personal iCloud/Apple ID with your Dornsife-managed iPhone, iPad, or Mac/MacBook, you do not need to follow the steps below.

If you signed into your personal iCloud/Apple ID on a Dornsife-managed Apple device (e.g. iPhone, iPad, Mac/MacBook), then before you return the device to DTS, please make sure to:

Log out of your iCloud/Apple ID, and
Remove the device from your iCloud/Apple ID

Instructions are provided below. Keep in mind that your username and password for your personal iCloud/Apple ID account are different from your USC NetID.

If you have any questions, please let us know: you can submit a ticket to our Help Desk or start a chat with us (red droplet-shaped icon FSchat icon in the bottom right corner of this page).

Logging out of your iCloud/Apple ID

If you logged into your iCloud/Apple ID to use your Apple device, please follow the steps below to sign out of your account prior to returning the device to DTS.

Log out of iCloud/Apple ID on an iPhone

Quick guide

On your home screen, tap on the Settings icon.
Tap on your name/photo.
Scroll to the bottom and tap on Sign Out.
A prompt opens to require you to turn off Find My iPhone. Input your password and tap on Turn Off.
A prompt opens to ask whether you want to keep a copy of your iCloud data on the device. Make sure all options are turned off (toggles should be gray). Tap on Sign Out.
A prompt opens to ask if you are sure. Tap on Sign Out.
After about a minute, the screen refreshes. You are now signed out of your iCloud/Apple ID.

Detailed guide (with screenshots)

On your home screen, tap on the Settings icon.
At the top of the "Settings" screen, tap on your name/photo.
Scroll to the bottom and tap on Sign Out.
A prompt opens to require you to turn off Find My iPhone. Input your password and tap on Turn Off.
A prompt opens to ask whether you want to keep a copy of your iCloud data on the device. Make sure all options are turned off (toggles should be gray). Tap on Sign Out.
A prompt opens to ask if you are sure. Tap on Sign Out.
After about a minute, the screen refreshes. You are now signed out of your iCloud/Apple ID.

Log out of iCloud/Apple ID on an iPad

Quick guide

On your home screen, tap on the Settings icon.
Tap on your name/photo.
Tap on Sign Out.
A prompt opens to require you to turn off Find My iPad. Input your password and tap on Turn Off.
A prompt opens to ask whether you want to keep a copy of your iCloud data on the device. Make sure all options are turned off (toggles should be gray). Tap on Sign Out.
A prompt opens to ask if you are sure. Tap on Sign Out.
After about a minute, the screen refreshes. You are now signed out of your iCloud/Apple ID.

Detailed guide (with screenshots)

On your home screen, tap on the Settings icon.
Tap on your name/photo.
Tap on Sign Out.
A prompt opens to require you to turn off Find My iPad. Input your password and tap on Turn Off.
A prompt opens to ask whether you want to keep a copy of your iCloud data on the device. Make sure all options are turned off (toggles should be gray). Tap on Sign Out.
A prompt opens to ask if you are sure. Tap on Sign Out.
After about a minute, the screen refreshes. You are now signed out of your iCloud/Apple ID.

Log out of iCloud/Apple ID on a Mac/MacBook

Quick guide

Go to your Apple menu > System Preferences…
Click on Apple ID at the top of the window.
In the left-side menu, click on Overview.
Click on Sign Out… at the bottom of the window.
A prompt opens to require you to turn off Find My Mac. Type your password and click on Continue.
A prompt opens to ask whether you want to keep a copy of your iCloud data on the device. Unselect all the checkboxes.
Click on Continue.
After about a minute, the window refreshes. You are now signed out of your iCloud/Apple ID.

Detailed guide (with screenshots)

In the upper left corner of your desktop, click on the Apple menu icon.
From the dropdown menu, click on System Preferences…
Click on Apple ID at the top of the window.
In the left-side menu, click on Overview.
Click on Sign Out… at the bottom of the window.
A prompt opens to require you to turn off Find My Mac. Type your password and click on Continue.
A prompt opens to ask whether you want to keep a copy of your iCloud data on the device. Unselect all the checkboxes.
Click on Continue.
After about a minute, the window refreshes. You are now signed out of your iCloud/Apple ID.

Removing the device from your iCloud/Apple ID

If you logged into your iCloud/Apple ID to use your Apple device and you also have two-factor authentication turned on for your account, you must remove the device that you're returning to DTS from your Apple ID's device list. Otherwise, the returned device may still display verification codes when you sign into your iCloud/Apple ID on other devices.

Quick guide

Go to https://appleid.apple.com and log in.
Your account page displays. Scroll down to the Devices section and click on the device you want to remove.
Click on Remove from account.
A confirmation prompt displays. Click on Remove this iPhone/iPad/Mac/MacBook.
The page refreshes and the device no longer appears in your Devices.
You're all set!

Detailed guide (with screenshots)

Go to https://appleid.apple.com.
Input your Apple ID username and press Enter.
Input your password and press Enter.
Your account page displays. Scroll down to the Devices section and click on the device you want to remove.
Click on Remove from account.
A confirmation prompt displays. Click on Remove this iPhone/iPad/Mac/MacBook.
The page refreshes and the device no longer appears in your Devices.
You're all set!