University support for Dropbox for faculty is ending on Dec 31, 2021
The University is ending its support for Dropbox for faculty on December 31, 2021. For more information, please refer to the memo released on June 29, 2021.
Transferring Dropbox files
If you have a USC Dropbox for faculty account, please transfer any data from your Dropbox account to your USC OneDrive or USC Google Drive accounts well in advance of December 31, 2021.
USC OneDrive resources
USC Google Drive resources
USC Dropbox for faculty vs personal Dropbox accounts
There are two methods you can use to determine whether you are currently using a USC Dropbox for faculty account, or a personal account:
Method 1: Dropbox login method
- Open an incognito or private browser tab.
- Go to https://usc.edu/dropbox.
- The Shibboleth login page displays. Log in using your USC NetID credentials.
- The Duo screen displays. Follow the on-screen prompt to complete authentication.
- Depending on what you see on your screen:
- If your account's Dropbox home screen loads: You have a USC Dropbox for faculty account.
- If the Dropbox login screen loads with a message at the top stating that "You aren't a member of this team. Please reach out to your admin for help.": You have a personal Dropbox account.
Method 2: Dropbox plan type
- Go to https://www.dropbox.com/account/plan.
- Enter your login information if you are not already signed in.
- Depending on what you see on your screen:
- Dropbox Basic, Dropbox Plus, or Dropbox Family: You have a personal Dropbox account.
- Dropbox Professional/Business/Education: You have a USC Dropbox for faculty account.
Faculty with existing personal Dropbox accounts
If you are currently using a Dropbox personal account, even if it's through a @usc.edu email address, you are not affected by the ending of the Dropbox for faculty option.
Converting a USC Dropbox for faculty account into a Dropbox personal account
If you currently have a USC Dropbox for faculty account, you can request to have your account converted into a Dropbox personal account under your @usc.edu email address. You must attest that your Dropbox account will not contain FERPA, HIPAA, or USC-sensitive files, and should be aware that basic personal accounts have a 2GB storage limit (so either your account must be brought under 2GB or you must purchase a personal plan).
Once you attest that you do not have sensitive files in your current USC Dropbox for faculty account, you can email DTS at ts@dornsife.usc.edu and we will open a ServiceNow ticket with the ITS Collaboration team on your behalf.
Contributor(s): Chris Huntley.