Changes to storage limits
On Dec 18, 2023, ITS announced changes to cloud storage account limits. USC Google Drive accounts will be limited to 100GB, and USC OneDrive accounts will be limited to 250GB for individuals (100GB for iVIPs and shared org accounts). Be aware of these limits when deciding whether you would like DTS to provide your data in OneDrive or Google Drive.
For more information, see ITS's page on Google and Microsoft changes.
Overview
In some cases, DTS may need to recover data for you—for instance, from a damaged laptop or faulty equipment that won't power on. To ensure a smooth transfer and the security of the data, you will need to set up a blank folder in Microsoft OneDrive or Google Drive (both are approved by USC for data storage) so that DTS can copy the data over to you. This guide walks you through the necessary steps.
A note about storage limits
-
OneDrive: 250GB
-
Google Drive: 100GB
If you are anticipating receiving a large amount of data, to be safe you may want to create your folder in OneDrive rather than Google Drive.
If you set up your folder in Google Drive, and you are already using nearly 100GB or DTS determines that your recovered files will exceed the limit, we will ask you to create a new folder in OneDrive.
Requesting help with data recovery from a device
If you do not have an ongoing ticket but think you may need data recovery due to a broken device, you can submit a Help Desk ticket for support.
Setting up a folder in Microsoft OneDrive
Quick guide
Step 1: Create a new folder in OneDrive
- Go to https://usc.edu/onedrive.
- If prompted, sign in with your USC NetID and passphrase.
- In the left menu, click My files.
- Click + New and select Folder from the dropdown.
- Type a folder name and click Create.
Step 2: Share the OneDrive folder with DTS
- Click the folder to select it, and click Share.
- In the To field, type the technician's name or email address, and select them from the dropdown results.
- Click the View
icon (right side of To field), and select Can edit from the dropdown. You can also optionally type a message.
- Click Send. The technician will receive an email granting access to your folder.
Detailed guide (with screenshots)
Step 1: Create a new folder in OneDrive
- Go to https://usc.edu/onedrive.
- If prompted, sign in with your USC NetID and passphrase.
- In the left menu, click My files.
- Click + New and select Folder from the dropdown.
- Type a folder name and click Create.
Step 2: Share the OneDrive folder with DTS
- Click the folder to select it, and click Share.
- In the To field, type the technician's name or email address, and select them from the dropdown results.
- Click the View icon (right side of To field), and select Can edit from the dropdown. You can also optionally type a message.
- Click Send. The technician will receive an email granting access to your folder.
Setting up a folder in Google Drive
Quick guide
Step 1: Create a new folder in Google Drive
- Go to https://usc.edu/googledrive. If prompted, sign in with your USC NetID and passphrase.
- In the left menu, click + New and select New folder from the dropdown.
- Type a folder name and click Create.
Step 2: Share the Google Drive folder with DTS
- Click the Add person
icon.- If you do not see this icon, first click the folder to select it.
- In the Add people and groups field, type the technician's name or email address, and select them from the dropdown results.
- Make sure that Editor is selected from the dropdown and the checkbox Notify people is selected. You can also optionally type a message.
- Click Send. The technician will receive an email granting access to your folder.
Detailed guide (with screenshots)
Step 1: Create a new folder in Google Drive
- Go to https://usc.edu/googledrive. If prompted, sign in with your USC NetID and passphrase.
- In the left menu, click + New and select New folder from the dropdown.
- Type a folder name and click Create.
Step 2: Share the Google Drive folder with DTS
- Click the Add person icon.
- If you do not see this icon, first click the folder to select it.
- In the Add people and groups field, type the technician's name or email address, and select them from the dropdown results.
- Make sure that Editor is selected from the dropdown and the checkbox Notify people is selected. You can also optionally type a message.
- Click Send. The technician will receive an email granting access to your folder.
