Overview
In this guide, we explain how to set up an automatic reply for a shared org account. This is useful if, for example, your department is closed for winter recess and you want to ensure that anyone emailing your departmental org account is aware that a response will be delayed.
To create an autoreply for your own USC account instead of an org account, refer to our guide, Creating an autoreply in Outlook.
Before you begin
You will need to have delegate access to the org account in order to set up an autoreply. For more information about getting delegate access:
Creating an autoreply in Outlook 365/online
The simplest way to set up an autoreply for an org account is in Outlook 365/online in your browser.
Quick guide
- Log in at https://usc.edu/office365.
- Click your account icon in the top right. Select Open another mailbox from the dropdown.
- Type your org account name or email address, and select it from the dropdown. Click Open.
- The org account mailbox opens. Click the Settings
icon in the top right.
- The Settings panel displays. Click Automatic replies.
- Make sure that the URL displays the org account name. This is your confirmation that you are editing the autoreply for the org account, not for your own USC account.
- For example, if your org account is d-dts@usc.edu, the URL displays as https://outlook.office/com/mail/d-dts@usc.edu/options/mail/automaticReplies.
- Select the toggle Turn on automatic replies.
- To set a time period, select the checkbox Send replies only during a time period and fill out the times. Then, type a message. This message will be autosent to anyone within USC.
- To send autoreplies to people outside USC, keep the checkbox Send replies to people outside your organization selected and type a message.
- Click Save.
Detailed guide (with screenshots)
- Log in at https://usc.edu/office365.
- Click your account icon in the top right. Select Open another mailbox from the dropdown.
- Type your org account name or email address, and select it from the dropdown. Click Open.
- The org account mailbox opens. Click the Settings icon in the top right.
- The Settings panel displays. Click Automatic replies.
- Make sure that the URL displays the org account name. This is your confirmation that you are editing the autoreply for the org account, not for your own USC account.
- For example, if your org account is d-dts@usc.edu, the URL displays as https://outlook.office/com/mail/d-dts@usc.edu/options/mail/automaticReplies.
- Select the toggle Turn on automatic replies.
- To set a time period, select the checkbox Send replies only during a time period and fill out the times. Then type a message. This message will be autosent to anyone within USC.
- To send autoreplies to people outside USC, keep the checkbox Send replies to people outside your organization selected and type a message.
- Click Save.
