Clearing cookies and cache on your desktop browser OverviewClearing cookies and cache in Google ChromeClearing cookies and cache in FirefoxClearing cookies and cache in Microsoft EdgeClearing cookies and cache in Safari Overview Unable to load a website such as Workday? Follow the guide below to clear your browser's cookies and cache, and try reloading the website once you've done so. Be aware that, after you clear your cookies and cache: You will be signed out of any websites you are currently signed in to. You may need to restart your browser, which will close all open tabs. Clearing cookies and cache in Google Chrome Clear cookies and cache for a single website Be aware that if you clear cookies and cache for a single website that requires your USC NetID to log in, this will log you out of your USC NetID on all USC services, not just one website. Quick guide Detailed guide (with screenshots) Quick guide Go to the website you are attempting to load. Click the Lock icon in the address bar (top left, beside the website URL). Select Site settings from the dropdown. Click Delete data. Click Delete. Try loading the website again. You may need to restart Chrome. Detailed guide (with screenshots) Go to the website you are attempting to load. Click the Lock icon in the address bar (top left, beside the website URL). Select Site settings from the dropdown. Click Delete data. Click Delete. Try loading the website again. You may need to restart Chrome. Clear cookies and cache for all websites Quick guide Detailed guide (with screenshots) Quick guide Click the More icon in the top right. Depending on your version of Chrome, select Clear browsing data… or More Tools > Clear Browsing Data… from the dropdown. Make sure that only the following two checkboxes are selected: Cookies and other site data Cached images and files You may need to deselect other checkboxes. Set the "Time range" to All time. Click Clear data. Try loading the website again. You may need to restart Chrome. Detailed guide (with screenshots) Click the More icon in the top right. Depending on your version of Chrome, select Clear browsing data… or More Tools > Clear Browsing Data… from the dropdown. Make sure that only the following two checkboxes are selected: Cookies and other site data Cached images and files You may need to deselect other checkboxes. Set the "Time range" to All time. Click Clear data. Try loading the website again. You may need to restart Chrome. Clearing cookies and cache in Firefox Clear cookies and cache for a single website Be aware that if you clear cookies and cache for a single website that requires your USC NetID to log in, this will log you out of your USC NetID on all USC services, not just one website. Quick guide Detailed guide (with screenshots) Quick guide Go to the website you are attempting to load. Click the Lock icon in the address bar (top left, beside the website URL). Click Clear cookies and site data… Click Remove. Try loading the website again. Detailed guide (with screenshots) Go to the website you are attempting to load. Click the Lock icon in the address bar (top left, beside the website URL). Click Clear cookies and site data… Click Remove. Try loading the website again. Clear cookies and cache for all websites Quick guide Detailed guide (with screenshots) Quick guide Click the Menu icon in the top right. Select History from the dropdown. Click Clear recent history… Make sure that only the following two checkboxes are selected: Cookies Cache You may need to deselect other checkboxes. Set the "Time range to clear" to Everything. Click Clear Now. Try loading the website again. You may need to restart Firefox. Detailed guide (with screenshots) Click the Menu icon in the top right. Select History from the dropdown. Click Clear recent history… Make sure that only the following two checkboxes are selected: Cookies Cache You may need to deselect other checkboxes. Set the "Time range to clear" to Everything. Click Clear Now. Try loading the website again. You may need to restart Firefox. Clearing cookies and cache in Microsoft Edge Clear cookies and cache in Edge Quick guide Detailed guide (with screenshots) Quick guide Click the More icon in the top right. Select Settings from the dropdown. In the left menu, click Privacy, search, and services. Under "Clear browsing data," click Choose what to clear. Make sure that only the following two checkboxes are selected: Cookies and other site data Cached images and files You may need to deselect other checkboxes (scroll down to make sure you don't miss any). Set the "Time range" to All time. Click Clear now. Try loading the website again. You may need to restart Edge. Detailed guide (with screenshots) Click the More icon in the top right. Select Settings from the dropdown. In the left menu, click Privacy, search, and services. Under "Clear browsing data," click Choose what to clear. Make sure that only the following two checkboxes are selected: Cookies and other site data Cached images and files You may need to deselect other checkboxes (scroll down to make sure you don't miss any). Set the "Time range" to All time. Click Clear now. Try loading the website again. You may need to restart Edge. Clearing cookies and cache in Safari Clear cookies and cache in Safari Quick guide Detailed guide (with screenshots) Quick guide Click the Safari menu at the top. Select Settings… from the dropdown. Click Privacy. Click Manage Website Data… To clear cookies and cache for a specific website: Use the searchbar to search for the website. Select the website: it may appear in the list more than once. Then, click Remove. To clear cookies and cache for all websites: Click Remove All. Click Done. Try loading the website again. You may need to restart Safari. Detailed guide (with screenshots) Click the Safari menu at the top. Select Settings… from the dropdown. Click Privacy. Click Manage Website Data… To clear cookies and cache for a specific website: Use the searchbar to search for the website. Select the website: it may appear in the list more than once. Then, click Remove. To clear cookies and cache for all websites: Click Remove All. Click Done. Try loading the website again. You may need to restart Safari. Contributor(s): Brandon Chau, Albert Rodriguez.