Checking voicemail for a desk phone

Overview

This guide reviews your options for checking voicemail for a desk phone:

Common area (shared) phone: If voicemail is enabled, it can only be checked on the physical phone, not online or through the Zoom app. To enable voicemail for a common area phone, email ts@dornsife.usc.edu.
Individual desk phone: You can check voicemail either on the phone itself, online, or in the Zoom app.

If you do not have a desk phone, you can still check voicemail online or in the Zoom app.

Connect to the Message Center using the phone interface:
- VVX series with physical line keys: Press Messages on the home screen or the voicemail button.
- VVX series with a touch screen: Tap the mail icon on the home screen.
- Alternatively, you can dial and call *86 to access your voicemail.
Press or tap Connect.
When prompted, enter your voicemail PIN followed by the # button.
- Forgot your PIN? Skip to the section below, Obtaining the voicemail PIN.
You can perform the following actions:
- Press 1 to play all voicemail messages, starting with new (unplayed) messages.
- Press 2 to record a voicemail greeting.

You can also check voicemail for individual desk phones either online or in the Zoom app:

Zoom website: Sign in to https://usc.zoom.us. Select Phone in the left menu, and click the Voicemail tab.
Zoom app: Select Phone in the left menu, and then select the Voicemail tab.

These PINs are set by ITS. For assistance, contact ts@dornsife.usc.edu and DTS will coordinate with ITS on your behalf.

Go to https://usc.zoom.us and sign in.
If prompted, sign in using your USC NetID@usc.edu and passphrase, and complete Duo authentication.
In the upper right, click your profile icon and select My account.
In the left menu, select Zoom Phone.
Make sure the Settings tab is open.
Scroll down to the "Desk Phone" section. Next to "PIN Code," click Show or Edit.

Go to https://usc.zoom.us and sign in.
If prompted, sign in using your USC NetID@usc.edu and passphrase, and complete Duo authentication.
In the upper right, click your profile icon and select My account.
In the left menu, select Zoom Phone.
Make sure the Settings tab is open.
Scroll down to the Desk Phone section. Next to PIN Code, click Show or Edit.

Contributor: Trish Kelly.