Overview
As part of an ongoing project to improve printer functionality, DTS is reaching out to Dornsife departments whose printer drivers require updates. After the update is complete, follow the guide below to uninstall and reinstall the printer.
Uninstalling and reinstalling the printer on a Windows PC
First, log in and uninstall the printer:
- Make sure your computer is connected to Ethernet or USC Secure Wireless. Do not use USC Guest Wireless.
- In the system tray (lower right on the desktop), click the PaperCut
icon and select View my printers.
- Don't see this icon? Click the Expand
icon to see all icons.
- If prompted, type the following credentials and sign in:
- Username: Your USC NetID (for example, ttrojan)
- Password: Your USC NetID passphrase
- Click My printers. Then, click the Trash
icon to uninstall the printer.
- Click Refresh. The printer should no longer appear in the list.
Next, reinstall the printer:
- Click Add printers. Then, click Install next to the printer.
- The printer installs in seconds. Open and print any document to confirm that the printer was successfully reinstalled.
Uninstalling and reinstalling the printer on a Mac
First, log in and uninstall the printer:
- Make sure your computer is connected to Ethernet or USC Secure Wireless. Do not use USC Guest Wireless.
- In the menu bar (upper right on the desktop), click the PaperCut icon and select View my printers.
- If prompted, type the following credentials and sign in:
- Username: Your USC NetID (for example, ttrojan)
- Password: Your USC NetID passphrase
- Click My printers. Then, click the Trash icon to uninstall the printer.
- Click Refresh. The printer should no longer appear in the list.
Next, reinstall the printer:
- Click Add printers. Then, click Install next to the printer.
- (Optional) If you are using the search bar to find your printer, be aware that on Macs, the printer names use underscores instead of spaces. For example, if you are looking for a printer located in SHS 274, search for shs_274, not shs 274.
- The printer installs in seconds. Open and print any document to confirm that the printer was successfully reinstalled.