IT checklist for requesting services on behalf of new employees

Overview
IT services that can be requested before the new hire's start date
IT services that can be requested after the new hire's start date
Additional technology services

Overview

Review this guide for a list of IT services you can request before and after a new hire's start date. Please note that we focus on general suggestions rather than formal procedures, which may vary by hub or unit.

Some steps require you to have the new hire's 10-digit USC ID and USC NetID handy, as DTS does not manage or have access to this information.

Checklist for new hires

You can provide the following guide to your new hire when they begin:

IT checklist for new employees

IT services you can request before the new hire's start date

Equipment requests

You do not need the new hire’s USC NetID to request IT equipment in advance.

Purchase a new computer or tablet

Per the Dornsife IT procurement policy, all IT purchasing requests must be submitted through the DTS service catalog:

If you are ordering new equipment, timelines depend on whether the items you request are currently in stock. Once DTS receives all of your ordered items from the vendor, it takes approximately one week (five business days) to inventory and configure the items. From that point, shipping and delivery times depend on the destination.

Re-purpose an existing computer or tablet

If you are reassigning an existing computer in your unit, we recommend that you route the computer to DTS first. In terms of computer age, we generally recommend that computers be no more than 3–5 years old.

DTS will assess and re-image the device to optimize its performance so the new user can get up and running quickly:

Re-image request

Allow approximately one week (five business days) for DTS to complete the re-imaging process. From that point, shipping and delivery times depend on the destination.

Request a Refresh-IT computer (for eligible units)

If your unit participates in the Dornsife Refresh-IT Staff Computer Replacement Program, you can place the following request:

Refresh-IT equipment request

Purchase additional hardware

Per the Dornsife IT procurement policy, all IT purchasing requests must be submitted through the DTS service catalog:

Standard hardware (such as monitors, printers, and external drives)
Custom hardware

Dornsife Account request

A Dornsife Account is required for login to Dornsife computers and access to Dornsife network printers and network drives. You will need the following information:

The new hire’s 10-digit USC ID number
The new hire’s USC NetID
Which network drive folders or network printers the new hire will need to access

Hiring managers can find their new hire’s USC NetID listed in Workday.

Once you have this information, you can request a Dornsife Account for the new hire:

New Dornsife Account

Allow about 24 hours for DTS to process the new hire's Dornsife Account. We will send an email confirmation once the process is complete.

IT services you can request after the new hire's start date

DTS services

Dornsife network drives and folders

If you already requested a Dornsife Account for the new employee and now need to add access to additional network drives or folders, you can do so through our service catalog:

Request Access Change

myDornsife (automatically provisioned)

New hires automatically receive access to myDornsife, but it may take a few days after their start date to receive access. No further action is required on your part.

Dornsife WordPress and Emma (myEmma)

Fill out the following forms if the new hire will need access to these platforms:

Dornsife WordPress access
Emma access (newsletter platform)

Outlook shared org accounts

If your unit uses shared org accounts in Outlook, you can request delegate access for your new hire:

Delegate Access Request

Dornsife Slack and Dornsife Administration Slack workspace

USC employees are automatically added to USC Slack but must submit a request to get added to additional workspaces. If your department communicates using channels on the Dornsife Slack workspace or the Dornsife Administration Slack workspace, you can request access for the new hire:

Join a Dornsife Slack Workspace

Once the new hire has joined the Dornsife Slack workspace, you will need to manually add them as a member to any private channels: DTS cannot access or add members to private channels.

Need to grant access to a workspace that isn't Dornsife Slack or Dornsife Administration Slack? Other USC Slack workspaces are not administered by DTS: contact the workspace administrator directly to request access.

Software access

Standard software such as Microsoft Office, SentinelOne (antivirus software), and Zoom is already installed on Dornsife-managed computers, but you can also purchase additional software through DTS. You will need the employee's USC NetID to place these requests. Per the Dornsife IT procurement policy, all IT purchasing requests must be submitted through the DTS service catalog:

Application access

For a full list of available software, including the standard software included on all Dornsife-managed computers, please review our guide, Software at USC.

ITS services

Zoom Phone number

If the new hire is transferring from within USC and already has a Zoom Phone number, they will retain that number.

If the new hire is entirely new to USC, then they will need to first perform an initial sign-in through USC Zoom. Once they have completed this, you can request a Zoom Phone number for them:

New Zoom Phone

Be sure to specify in your request whether the employee will also need access to specific shared lines or call queues. We will route your request to ITS, who will assign the new hire a Zoom Phone number.

Additional IT services

The following services are not managed by DTS, so if your unit uses them, you will need to manually grant access to the new hire:

Google shared drives
Microsoft SharePoint sites
Slack private channels