Logging into your email via Outlook on an iPad/iPhone

Overview
Logging into Outlook in the Mail app
Logging into Outlook in the Outlook app

Overview

All Dornsife faculty and staff, including affiliates (iVIPs), receive a USC Outlook account. This guide explains how to use Apple's native Mail app or the Microsoft Outlook app to log into a USC Outlook account on an iPad or iPhone.

Related resources

Logging into Outlook in the Mail app

Add an Outlook account to the Mail app

Quick guide

Open Settings.
Select the Mail option:
- iOS 18 and later: Scroll to the bottom of the menu and tap Apps. Then, tap Mail.
- iOS 17 and earlier: Scroll down and tap Mail.
Tap Mail Accounts or Accounts.
Tap Add Account.
Tap Microsoft Exchange.
Type your @usc.edu email address and optionally type a description. Then, tap Next.
If prompted, tap Sign In and then tap Continue.
Tap Sign In.
The Shibboleth screen appears. Sign in using your USC NetID and passphrase.
The Duo screen appears. Complete the verification.
If prompted, tap Continue.
Your Outlook account can sync to Mail, Contacts, Calendars, Reminders, and Notes. To optionally deselect apps, tap the green toggle next to each app. Leave Mail selected, and tap Save.
When you open the Mail app, your Outlook mailbox will appear.

Detailed guide (with screenshots)

Open Settings.
Select the Mail option:
- iOS 18 and later: Scroll to the bottom of the menu and tap Apps. Then, tap Mail.
- iOS 17 and earlier: Scroll down and tap Mail.
Tap Mail Accounts or Accounts.
Tap Add Account.
Tap Microsoft Exchange.
Type your @usc.edu email address and optionally type a description. Then, tap Next.
If prompted, tap Sign In and then tap Continue.
The Shibboleth screen appears. Sign in using your USC NetID and passphrase.
The Duo screen appears. Complete the verification.
If prompted, tap Continue.
Your Outlook account can sync to Mail, Contacts, Calendars, Reminders, and Notes. To optionally deselect apps, tap the green toggle next to each app. Leave Mail selected, and tap Save.
When you open the Mail app, your Outlook mailbox will appear.

Remove an Outlook account from the Mail app

Quick guide

Open Settings.
Select the Mail option:
- iOS 18 and later: Scroll to the bottom of the menu and tap Apps. Then, tap Mail.
- iOS 17 and earlier: Scroll down and tap Mail.
Tap Mail Accounts or Accounts.
Select your Outlook account.
Double-check that you selected the correct account, and tap Delete Account.
Tap Delete Account to confirm.

Detailed guide (with screenshots)

Open Settings.
Select the Mail option:
- iOS 18 and later: Scroll to the bottom of the menu and tap Apps. Then, tap Mail.
- iOS 17 and earlier: Scroll down and tap Mail.
Tap Mail Accounts or Accounts.
Select your Outlook account.
Double-check that you selected the correct account, and tap Delete Account.
Tap Delete Account to confirm.

Logging into Outlook in the Outlook app

Add an account to the Outlook app (first time)

Quick guide

Open the Outlook app.
Tap Add account.
If your @dts.usc.edu account appears, tap Skip.
Type your @usc.edu email address, and tap Add Account.
The Shibboleth screen appears. Sign in using your USC NetID and passphrase.
The Duo screen appears. Complete the verification.
Outlook asks if you want to add another account. Tap Maybe Later.
Outlook opens your mailbox.

Detailed guide (with screenshots)

Open the Outlook app.
Tap Add account.
If your @dts.usc.edu account appears, tap Skip.
Type your @usc.edu email address, and tap Add Account.
The Shibboleth screen appears. Sign in using your USC NetID and passphrase.
The Duo screen appears. Complete the verification.
Outlook asks if you want to add another account. Tap Maybe Later.
Outlook opens your mailbox.

Add another account to the Outlook app

Quick guide

Open the Outlook app.
Open the menu:
- iPad: Tap the Menu icon in the upper left.
- iPhone: Tap Inbox in the upper left.
The menu appears. Tap the Settings icon at the bottom.
Tap Accounts.
Tap Add Account.
Select the type of account and add the account:
- To open an @usc.edu mailbox, tap Email Account. Tap Skip. Then, type the @usc.edu email address and tap Add Account.
- To open the mailbox for a shared org account or delegator, tap Shared Mailbox. Type the @usc.edu email address and tap Add Shared Mailbox.
The Shibboleth screen appears. Sign in using your USC NetID and passphrase.
The Duo screen appears. Complete the verification.
Outlook opens the mailbox.

Detailed guide (with screenshots)

Open the Outlook app.
Open the menu:
- iPad: Tap the Menu icon in the upper left.
- iPhone: Tap Inbox in the upper left.
The menu appears. Tap the Settings icon at the bottom.
Tap Accounts.
Tap Add Account.
Select the type of account and add the account:
- To open an @usc.edu mailbox, tap Email Account. Tap Skip. Then, type the @usc.edu email address and tap Add Account.
- To open the mailbox for a shared org account or delegator, tap Shared Mailbox. Type the @usc.edu email address and tap Add Shared Mailbox.
The Shibboleth screen appears. Sign in using your USC NetID and passphrase.
The Duo screen appears. Complete the verification.
Outlook opens the mailbox.

Remove an account from the Outlook app

Quick guide

Open the Outlook app.
Open the menu:
- iPad: Tap the Menu icon in the upper left.
- iPhone: Tap Inbox in the upper left.
The menu appears. Tap the Settings icon at the bottom.
Tap Accounts.
Select the account to remove.
Scroll to the bottom. Tap Remove Account, and then tap Remove to confirm.
Quit and reopen Outlook. The account no longer appears.

Detailed guide (with screenshots)

Open the Outlook app.
Open the menu:
- iPad: Tap the Menu icon in the upper left.
- iPhone: Tap Inbox in the upper left.
The menu appears. Tap the Settings icon at the bottom.
Tap Accounts.
Select the account to remove.
Scroll to the bottom. Tap Remove Account, and then tap Remove to confirm.
Quit and reopen Outlook. The account no longer appears.

Contributor: Sev Zadorian.