Logging into your email via Outlook on an iPad/iPhone

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Overview
Logging into the Mail app
Logging into the Outlook app

Overview

As a Dornsife faculty or staff member, you automatically receive an Outlook account to use for USC email. In this guide we walk you through logging into your Outlook account for the first time on an iPad or iPhone.

You can use either Apple's Mail app or Microsoft's Outlook app. The Mail app is available by default on all iPads/iPhones, and Microsoft Outlook is installed by default on all Dornsife-managed iPads/iPhones issued after May 20, 2021.

Related resources

Logging into the Mail app

Here we provide instructions for adding as well as removing an Outlook account using the Mail app on the iPad/iPhone.

If you are using the Mail app to access your USC Outlook account and you find that your device is prompting you to re-enter your Exchange password or isn't fetching new emails anymore, one fix is to remove and then re-add your Outlook account.

Add an Outlook account to the Mail app

Quick guide

On your Home screen, tap on Settings.
Scroll down the menu and tap on Mail (located just below "Passwords").
Tap on Accounts.
Tap on Add Account.
Tap on Microsoft Exchange.
Type your @usc.edu email address (and, optionally, a description) and tap on Next.
Tap on Sign In.
The Shibboleth login page displays. Log in using your USC credentials.
The Duo screen displays. Follow the on-screen prompt to complete authentication.
Your account is added. By default, Apple will sync your Outlook account to Mail, Contacts, Calendars, Reminders, and Notes. To deselect apps, tap on the green toggle next to the app. Make sure to leave "Mail" selected, and tap on Save.
You can now use the Mail app on your iPad/iPhone to access your @usc.edu Outlook account.

Detailed guide (with screenshots)

On your Home screen, tap on Settings.
Scroll down the menu and tap on Mail (located just below "Passwords").
Tap on Accounts.
Tap on Add Account.
Tap on Microsoft Exchange.
Type your @usc.edu email address (and, optionally, a description) and tap on Next.
Tap on Sign In.
The Shibboleth login page displays. Log in using your USC credentials.
The Duo screen displays. Follow the on-screen prompt to complete authentication.
Your account is added. By default, Apple will sync your Outlook account to Mail, Contacts, Calendars, Reminders, and Notes. To deselect apps, tap on the green toggle next to the app. Make sure to leave "Mail" selected, and tap on Save.
You can now use the Mail app on your iPad/iPhone to access your @usc.edu Outlook account.

Remove an Outlook account from the Mail app

Quick guide

On your Home screen, tap on Settings.
Scroll down the menu and tap on Mail (located just below "Passwords").
Tap on Accounts.
Tap on your Outlook account.
Verify that you've selected the correct account by double-checking the "Account" field, and tap on Delete Account.
Tap on Delete Account.
Quit and reopen Mail. Your account is deleted and no longer appears in "Accounts."

Detailed guide (with screenshots)

On your Home screen, tap on Settings.
Scroll down the menu and tap on Mail (located just below "Passwords").
Tap on Accounts.
Tap on your Outlook account.
Verify that you've selected the correct account by double-checking the "Account" field, and tap on Delete Account.
Tap on Delete Account.
Quit and reopen Mail. Your account is deleted and no longer appears in "Accounts."

Logging into the Outlook app

Add an account to the Outlook app (first time)

Quick guide

On your Home screen, tap on Outlook.
Outlook prompts you to add an account. Type your @usc.edu email address and tap on Add Account.
The Shibboleth login page displays. Log in using your USC credentials.
The Duo screen displays. Follow the on-screen prompt to complete authentication.
Outlook adds your account and asks if you want to add another account. If you have no more accounts to add, tap on Maybe Later.
Outlook begins loading your inbox. You're all set!

Detailed guide (with screenshots)

On your Home screen, tap on Outlook.
Outlook prompts you to add an account. Type your @usc.edu email address and tap on Add Account.
The Shibboleth login page displays. Log in using your USC credentials.
The Duo screen displays. Follow the on-screen prompt to complete authentication.
Outlook adds your account and asks if you want to add another account. If you have no more accounts to add, tap on Maybe Later.
Outlook begins loading your inbox. You're all set!

Add another account to the Outlook app

Quick guide

On your Home screen, tap on Outlook.
In the top left, tap on the icon to open the menu:
- iPad: Tap on the "hamburger" menu icon (three horizontal lines).
- iPhone: Tap on your circular profile icon next to "Inbox."
A menu opens on the left side. At the bottom, tap on the gear icon.
At the bottom, tap on the gear icon.
The Settings window opens. Tap on Add Mail Account.
Tap on the relevant account type:
- If you are adding your own @usc.edu account, tap on Add Email Account.
- If you are adding a shared org account's mailbox, tap on Add Shared Mailbox.
Type the email address and tap on Add Account (or Add Shared Mailbox, depending on the account type).
If prompted by the Shibboleth login page, log in using your USC credentials. Then, when the Duo screen displays, follow the on-screen prompt to complete authentication.
Outlook adds the account and begins loading its mailbox. You're all set!

Detailed guide (with screenshots)

On your Home screen, tap on Outlook.
In the top left, tap on the icon to open the menu:
- iPad: Tap on the "hamburger" menu icon (three horizontal lines).
- iPhone: Tap on your circular profile icon next to "Inbox."
A menu opens on the left side. At the bottom, tap on the gear icon.
The Settings window opens. Tap on Add Mail Account.
Tap on the relevant account type:
- If you are adding your own @usc.edu account, tap on Add Email Account.
- If you are adding a shared org account's mailbox, tap on Add Shared Mailbox.
Type the email address and tap on Add Account (or Add Shared Mailbox, depending on the account type).
If prompted by the Shibboleth login page, log in using your USC credentials. Then, when the Duo screen displays, follow the on-screen prompt to complete authentication.
Outlook adds the account and begins loading its mailbox. You're all set!

Remove an account from the Outlook app

Quick guide

On your Home screen, tap on Outlook.
In the top left, tap on the icon to open the menu:
- iPad: Tap on the "hamburger" menu icon (three horizontal lines).
- iPhone: Tap on your circular profile icon next to "Inbox."
At the bottom, tap on the gear icon.
The Settings window opens. Tap on the account you are trying to delete.
Scroll to the bottom of the window and tap on Delete Account.
Tap on Delete.
Quit and reopen Outlook. The account's mailbox no longer appears.

Detailed guide (with screenshots)

On your Home screen, tap on Outlook.
In the top left, tap on the icon to open the menu:
- iPad: Tap on the "hamburger" menu icon (three horizontal lines).
- iPhone: Tap on your circular profile icon next to "Inbox."
A menu opens on the left side. At the bottom, tap on the gear icon.
The Settings window opens. Tap on the account you are trying to delete.
Scroll to the bottom of the window and tap on Delete Account.
Tap on Delete.
Quit and reopen Outlook. The account's mailbox no longer appears.