Updating your USC phone number in the USC directory

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Overview
Updating your USC phone number in Workday
Additional resources

Overview

If you find that your USC work phone number is not listed or is incorrect in the USC online directory, follow the steps below to update your work number in Workday. Once you update your number in Workday, allow 1–2 days for the changes to update in the USC online directory as well.

Updating your USC phone number in Workday

Quick guide

Go to https://wd5.myworkday.com/usc/d/home.htmld.
The Shibboleth login page displays. Log in using your USC NetID and passphrase.
The Duo screen displays. Follow the on-screen prompt to complete authentication.
Click on Personal Information.
Under "Change," click on Contact Information.
Click on Edit. Select Change My Work Contact Information from the dropdown menu.
Scroll down to "Phone."
- To add a number: Under "Phone," click on Add.
- To edit an existing number: Under "Phone," click on the pencil icon.
Fill out the required fields.
To save, click on the checkmark button in the upper right corner.
Click on Submit (bottom left corner of the page). Your phone number update has now been initiated, and you can expect it to update in the USC online directory in 1–2 days.

Detailed guide (with screenshots)

Go to https://wd5.myworkday.com/usc/d/home.htmld.
The Shibboleth login page displays. Log in using your USC NetID and passphrase.
The Duo screen displays. Follow the on-screen prompt to complete authentication.
Click on Personal Information.
Under "Change," click on Contact Information.
Click on Edit. Select Change My Work Contact Information from the dropdown menu.
Scroll down to "Phone."
- To add a number: Under "Phone," click on Add.
- To edit an existing number: Under "Phone," click on the pencil icon.
Fill out the required fields.
To save, click on the checkmark button in the upper right corner.
Click on Submit (bottom left corner of the page). Your phone number update has now been initiated, and you can expect it to update in the USC online directory in 1–2 days.

Additional resources

Workday assistance

USC HR Service Center
Email: uschr@usc.edu
Phone: (213) 821-8100

Phone guides

DTS Resources

Setting up Zoom Phone

ITS Resources

Zoom Phone Transition Toolkit

Additional contributor(s): Trish Kelly.