Overview
Review the guide below to install, log into, and print wirelessly to your department's Dornsife network printers, whether you're using a Dornsife-managed computer or a personal computer.
Before you begin: verifying printer access and Internet connection
Before trying to print, make sure that:
- The printer is on and isn't displaying an error message
- You have permission to print to the printer
- Your computer is connected to the Internet via either Ethernet or USC Secure Wireless (do not use USC Guest Wireless)
Requesting printer access
If you are new to USC Dornsife or have never printed to a Dornsife printer before, you may need to obtain a Dornsife Account first:
If you have a Dornsife Account but your department printers don't show up as options when you log into PaperCut Print, you may need to request department printer access:
Setting up PaperCut Print Deploy Client on a Windows PC
If you're using a Dornsife-managed Windows PC
Step 1: Install PaperCut Print Deploy
Quick guide
- Make sure your computer is connected to Ethernet or USC Secure Wireless (do not use USC Guest Wireless).
- Off-campus? Make sure your computer is connected to VPN instead.
- Open Company Portal. If you're not sure where to find it:
-
Windows 11: In the bottom taskbar, click the search icon. Then, in the search bar, type company portal .
-
Windows 10: In the Windows Start menu search bar, type company portal .
- Don't have Company Portal on your computer? Skip down to our instructions for installing PaperCut on a personal Windows PC instead.
- Click the menu icon in the top left corner, and select Apps.
- Click PaperCut Print Deploy.
- Click Install. Allow about 5 minutes for the installation to complete.
Detailed guide (with screenshots)
- Make sure your computer is connected to Ethernet or USC Secure Wireless (do not use USC Guest Wireless).
- Off-campus? Make sure your computer is connected to VPN instead.
- Open Company Portal. If you're not sure where to find it:
-
Windows 11: In the bottom taskbar, click the search icon. Then, in the search bar, type company portal .
-
Windows 10: In the Windows Start menu search bar, type company portal .
- Don't have Company Portal on your computer? Skip down to our instructions for installing PaperCut on a personal Windows PC instead.
- Click the menu icon in the top left corner, and select Apps.
- Click PaperCut Print Deploy.
- Click Install. Allow about 5 minutes for the installation to complete.
Step 3: Print your document
Make sure your computer is connected to Ethernet or USC Secure Wireless (do not use USC Guest Wireless). Open the document you want to print, and make sure that you select the printer you just added. You're all set!
If you're using a personal Windows PC
Step 2: Log into PaperCut Print and add your printers
Quick guide
- Click on the PaperCut Print icon ( or ) that now appears in your system tray (lower right on your desktop). Then, click View my printers.
- Don't see this icon? Click on the caret icon in your system tray, and more icons will appear. Click on the PaperCut Print icon and then, click View my printers.
- The login screen appears. Type your Dornsife Account username and password (same as your USC NetID and passphrase), and click Sign in and add printers.
Troubleshooting
If you get the error message, "Invalid username or password," it could be due to one of these issues:
-
Mistyped username or password: Try typing your username and password again. Your Dornsife Account username and password should be the same as your USC NetID and passphrase. For example, if your email address is ttrojan@usc.edu, then both your USC NetID and Dornsife Account username are ttrojan.
-
You do not have a Dornsife Account: If you have never printed to a Dornsife printer or logged into a Dornsife computer, you might not have a Dornsife Account yet. You can request a Dornsife Account online.
-
You have a Dornsife Account but it is locked: If you have been able to print to a Dornsife printer or log into a Dornsife computer before, your Dornsife Account may just be temporarily locked due to too many incorrect password attempts. It will automatically unlock after 30 minutes, but you can also email ts@dornsife.usc.edu to request that it be unlocked sooner.
- Once logged in, click Add printers in the left menu.
- Click Install next to the printer you want to use.
- The printer installs in seconds. You can continue installing more printers, or click My printers in the left menu to confirm that the printer is now installed on your computer.
Detailed guide (with screenshots)
- Click on the PaperCut Print icon ( or ) that now appears in your system tray (lower right on your desktop). Then, click View my printers.
- Don't see this icon? Click on the caret icon in your system tray, and more icons will appear. Click on the PaperCut Print icon and then, click View my printers.
- The login screen appears. Type your Dornsife Account username and password (same as your USC NetID and passphrase), and click Sign in and add printers.
Troubleshooting
If you get the error message, "Invalid username or password," it could be due to one of these issues:
-
Mistyped username or password: Try typing your username and password again. Your Dornsife Account username and password should be the same as your USC NetID and passphrase. For example, if your email address is ttrojan@usc.edu, then both your USC NetID and Dornsife Account username are ttrojan.
-
You do not have a Dornsife Account: If you have never printed to a Dornsife printer or logged into a Dornsife computer, you might not have a Dornsife Account yet. You can request a Dornsife Account online.
-
You have a Dornsife Account but it is locked: If you have been able to print to a Dornsife printer or log into a Dornsife computer before, your Dornsife Account may just be temporarily locked due to too many incorrect password attempts. It will automatically unlock after 30 minutes, but you can also email ts@dornsife.usc.edu to request that it be unlocked sooner.
- Click Add printers in the left menu.
- Click Install next to the printer you want to use.
- The printer installs in seconds. You can continue installing more printers, or click My printers in the left menu to confirm that the printer is now installed on your computer.
Step 3: Print your document
Make sure your computer is connected to Ethernet or USC Secure Wireless (do not use USC Guest Wireless). Open the document you want to print, and make sure that you select the printer you just added. You're all set!
Setting up PaperCut Print Deploy Client on a Mac
If you're using a Dornsife-managed Mac
Step 1: Install PaperCut Print Deploy
Quick guide
- Make sure your computer is connected to Ethernet or USC Secure Wireless (do not use USC Guest Wireless).
- Off-campus? Make sure your computer is connected to VPN instead.
- Open Finder, and navigate to Applications > Company Portal.
- Don't have Company Portal on your Mac? Skip down to our instructions for installing PaperCut on a personal Mac instead.
- Click Sign in. If it is your first time using Company Portal, you are prompted to sign in:
- If an "Account found" message appears on the screen, click the + icon beneath the account list. Do not select the @usc.edu account.
- The Microsoft Sign in window displays. Type the following credentials:
- Username: uscnetid@dts.usc.edu (for example, if your USC NetID is ttrojan, your username is ttrojan@dts.usc.edu)
- Password: Your USC NetID passphrase
- Company Portal signs you in. At the top, click Apps.
- Click PaperCut Print Deploy.
- Click Install. Allow about 5 minutes for the installation to complete.
Detailed guide (with screenshots)
- Make sure your computer is connected to Ethernet or USC Secure Wireless (do not use USC Guest Wireless).
- Off-campus? Make sure your computer is connected to VPN instead.
- Open Finder. Open your Applications folder, and double-click Company Portal.
Don't have Company Portal on your Mac? Skip down to our instructions for installing PaperCut on a personal Mac instead.
- Click Sign in. If it is your first time using Company Portal, you are prompted to sign in:
- If an "Account found" message appears on the screen, click the + icon beneath the account list. Do not select the @usc.edu account.
- The Microsoft Sign in window displays. Type the following credentials:
- Username: uscnetid@dts.usc.edu (for example, if your USC NetID is ttrojan, your username is ttrojan@dts.usc.edu)
- Password: Your USC NetID passphrase
- Company Portal signs you in. At the top, click Apps.
- Click PaperCut Print Deploy.
- Click Install. Allow about 5 minutes for the installation to complete.
Step 2: Log into PaperCut Print and add printers
Quick guide
- Click on the PaperCut Print icon ( or ) that now appears in your menu bar (upper right on your desktop).
- Click View my printers.
- The login screen appears. Type your Dornsife Account username and password (same as your USC NetID and passphrase), and click Sign in and add printers.
Troubleshooting
If you get the error message, "Invalid username or password," it could be due to one of these issues:
-
Mistyped username or password: Try typing your username and password again. Your Dornsife Account username and password should be the same as your USC NetID and passphrase. For example, if your email address is ttrojan@usc.edu, then both your USC NetID and Dornsife Account username are ttrojan.
-
You do not have a Dornsife Account: If you have never printed to a Dornsife printer or logged into a Dornsife computer, you might not have a Dornsife Account yet. You can request a Dornsife Account online.
-
You have a Dornsife Account but it is locked: If you have been able to print to a Dornsife printer or log into a Dornsife computer before, your Dornsife Account may just be temporarily locked due to too many incorrect password attempts. It will automatically unlock after 30 minutes, but you can also email ts@dornsife.usc.edu to request that it be unlocked sooner.
- Once logged in, click Add printers in the left menu.
- Click Install next to the printer you want to use.
- You can also use the search bar to narrow down the printer list: just be aware that on Macs, the printer names use underscores instead of spaces. So for example, if you are looking for a printer located in SHS 274, search for shs_274, not shs 274.
- The printer installs in seconds. You can continue installing more printers, or click My printers in the left menu to confirm that the printer is now installed on your computer.
Detailed guide (with screenshots)
- Click on the PaperCut Print icon ( or ) that now appears in your menu bar (upper right on your desktop).
- Click View my printers.
- The login screen appears. Type your Dornsife Account username and password (same as your USC NetID and passphrase), and click Sign in and add printers.
Troubleshooting
If you get the error message, "Invalid username or password," it could be due to one of these issues:
-
Mistyped username or password: Try typing your username and password again. Your Dornsife Account username and password should be the same as your USC NetID and passphrase. For example, if your email address is ttrojan@usc.edu, then both your USC NetID and Dornsife Account username are ttrojan.
-
You do not have a Dornsife Account: If you have never printed to a Dornsife printer or logged into a Dornsife computer, you might not have a Dornsife Account yet. You can request a Dornsife Account online.
-
You have a Dornsife Account but it is locked: If you have been able to print to a Dornsife printer or log into a Dornsife computer before, your Dornsife Account may just be temporarily locked due to too many incorrect password attempts. It will automatically unlock after 30 minutes, but you can also email ts@dornsife.usc.edu to request that it be unlocked sooner.
- Once logged in, click Add printers in the left menu.
- Click Install next to the printer you want to use.
- You can also use the search bar to narrow down the printer list: just be aware that on Macs, the printer names use underscores instead of spaces. So for example, if you are looking for a printer located in SHS 274, search for shs_274, not shs 274.
- The printer installs in seconds. You can continue installing more printers, or click My printers in the left menu to confirm that the printer is now installed on your computer.
Step 3: Print your document
Make sure your computer is connected to Ethernet or USC Secure Wireless (do not use USC Guest Wireless). Open the document you want to print, and make sure that you select the printer you just added. You're all set!
If you're using a personal Mac
Step 2: Log into PaperCut Print and add printers
Quick guide
- Click on the PaperCut Print icon ( or ) that now appears in your menu bar (upper right on your desktop).
- Click View my printers.
- The login screen appears. Type your Dornsife Account username and password (same as your USC NetID and passphrase), and click Sign in and add printers.
Troubleshooting
If you get the error message, "Invalid username or password," it could be due to one of these issues:
-
Mistyped username or password: Try typing your username and password again. Your Dornsife Account username and password should be the same as your USC NetID and passphrase. For example, if your email address is ttrojan@usc.edu, then both your USC NetID and Dornsife Account username are ttrojan.
-
You do not have a Dornsife Account: If you have never printed to a Dornsife printer or logged into a Dornsife computer, you might not have a Dornsife Account yet. You can request a Dornsife Account online.
-
You have a Dornsife Account but it is locked: If you have been able to print to a Dornsife printer or log into a Dornsife computer before, your Dornsife Account may just be temporarily locked due to too many incorrect password attempts. It will automatically unlock after 30 minutes, but you can also email ts@dornsife.usc.edu to request that it be unlocked sooner.
- Once logged in, click Add printers in the left menu.
- Click Install next to the printer you want to use.
- You can also use the search bar to narrow down the printer list: just be aware that on Macs, the printer names use underscores instead of spaces. So for example, if you are looking for a printer located in SHS 274, search for shs_274, not shs 274.
- The printer installs in seconds. You can continue installing more printers, or click My printers in the left menu to confirm that the printer is now installed on your computer.
Detailed guide (with screenshots)
- Click on the PaperCut Print icon ( or ) that now appears in your menu bar (upper right on your desktop).
- Click View my printers.
- The login screen appears. Type your Dornsife Account username and password (same as your USC NetID and passphrase), and click Sign in and add printers.
Troubleshooting
If you get the error message, "Invalid username or password," it could be due to one of these issues:
-
Mistyped username or password: Try typing your username and password again. Your Dornsife Account username and password should be the same as your USC NetID and passphrase. For example, if your email address is ttrojan@usc.edu, then both your USC NetID and Dornsife Account username are ttrojan.
-
You do not have a Dornsife Account: If you have never printed to a Dornsife printer or logged into a Dornsife computer, you might not have a Dornsife Account yet. You can request a Dornsife Account online.
-
You have a Dornsife Account but it is locked: If you have been able to print to a Dornsife printer or log into a Dornsife computer before, your Dornsife Account may just be temporarily locked due to too many incorrect password attempts. It will automatically unlock after 30 minutes, but you can also email ts@dornsife.usc.edu to request that it be unlocked sooner.
- Once logged in, click Add printers in the left menu.
- Click Install next to the printer you want to use.
- You can also use the search bar to narrow down the printer list: just be aware that on Macs, the printer names use underscores instead of spaces. So for example, if you are looking for a printer located in SHS 274, search for shs_274, not shs 274.
- The printer installs in seconds. You can continue installing more printers, or click My printers in the left menu to confirm that the printer is now installed on your computer.
Step 3: Print your document
Make sure your computer is connected to Ethernet or USC Secure Wireless (do not use USC Guest Wireless). Open the document you want to print, and make sure that you select the printer you just added. You're all set!
Setting up PaperCut Print Deploy Client on Linux
If you are running a non-Ubuntu OS
At this time, PaperCut has not been confirmed to work for non-Ubuntu systems. If you are running Fedora, CentOS, OpenSUSE, OpenMandriva, or Oracle Linux, please refer to our instructions for Web Print:
If you are running Ubuntu
Follow the steps below to set up PaperCut for Ubuntu.
Step 1: Download and install PaperCut Print
On your Dornsife-managed computer or your personal computer:
Quick guide
- Make sure your computer is connected to Ethernet or USC Secure Wireless (do not use USC Guest Wireless).
- Off-campus? Make sure your computer is connected to VPN instead.
- Go to http://dtsprint.dts.usc.edu/print-deploy/client-setup/linux.html and click Download .deb.
- Once the download completes, open Terminal.
- In Terminal, navigate to the folder where you downloaded the installer.
- Input the following and press Enter:
- sudo dpkg -i pc-print-deploy-client[dtsprint.dts.usc.edu].deb
- PaperCut proceeds to install.
Detailed guide (with screenshots)
- Make sure your computer is connected to Ethernet or USC Secure Wireless (do not use USC Guest Wireless).
- Off-campus? Make sure your computer is connected to VPN instead.
- Go to http://dtsprint.dts.usc.edu/print-deploy/client-setup/linux.html and click Download .deb.
- Once the download completes, open Terminal.
- In Terminal, navigate to the folder where you downloaded the installer (in this example, the installer was downloaded to the Downloads folder).
- Input the following and press Enter:
- sudo dpkg -i pc-print-deploy-client[dtsprint.dts.usc.edu].deb
- PaperCut proceeds to install.
Step 2: Log in to PaperCut Print and add your printer(s)
Quick guide
- Go to your Applications and open PaperCut Print Deploy Client.
- The login screen appears. Type your Dornsife Account username and password (same as your USC NetID and passphrase), and click Sign in and add printers.
Troubleshooting
If you get the error message, "Invalid username or password," it could be due to one of these issues:
-
Mistyped username or password: Try typing your username and password again. Your Dornsife Account username and password should be the same as your USC NetID and passphrase. For example, if your email address is ttrojan@usc.edu, then both your USC NetID and Dornsife Account username are ttrojan.
-
You do not have a Dornsife Account: If you have never printed to a Dornsife printer or logged into a Dornsife computer, you might not have a Dornsife Account yet. You can request a Dornsife Account online.
-
You have a Dornsife Account but it is locked: If you have been able to print to a Dornsife printer or log into a Dornsife computer before, your Dornsife Account may just be temporarily locked due to too many incorrect password attempts. It will automatically unlock after 30 minutes, but you can also email ts@dornsife.usc.edu to request that it be unlocked sooner.
- Once logged in, click Add printers in the left menu.
- Click Install next to the printer you want to use.
- The printer installs in seconds. You can continue installing more printers, or click My printers in the left menu to confirm that the printer is now installed on your computer.
Detailed guide (with screenshots)
- Go to your Applications and open PaperCut Print Deploy Client.
- The login screen appears. Type your Dornsife Account username and password (same as your USC NetID and passphrase), and click Sign in and add printers.
Troubleshooting
If you get the error message, "Invalid username or password," it could be due to one of these issues:
-
Mistyped username or password: Try typing your username and password again. Your Dornsife Account username and password should be the same as your USC NetID and passphrase. For example, if your email address is ttrojan@usc.edu, then both your USC NetID and Dornsife Account username are ttrojan.
-
You do not have a Dornsife Account: If you have never printed to a Dornsife printer or logged into a Dornsife computer, you might not have a Dornsife Account yet. You can request a Dornsife Account online.
-
You have a Dornsife Account but it is locked: If you have been able to print to a Dornsife printer or log into a Dornsife computer before, your Dornsife Account may just be temporarily locked due to too many incorrect password attempts. It will automatically unlock after 30 minutes, but you can also email ts@dornsife.usc.edu to request that it be unlocked sooner.
- Once logged in, click Add printers in the left menu.
- Click Install next to the printer you want to use.
- The printer installs in seconds. You can continue installing more printers, or click My printers in the left menu to confirm that the printer is now installed on your computer.
Step 3: Print from your computer as you normally would
Make sure your computer is connected to Ethernet or USC Secure Wireless (do not use USC Guest Wireless). Open the document you want to print, and make sure that you select the printer you just added. You're all set!
Troubleshooting
"Invalid username or password" when trying to log into PaperCut Print
If you're typing your USC NetID and passphrase correctly, but are still getting the "Invalid username or password" error, the issue may be:
-
If you've used department printers successfully in the past: Your Dornsife Account is probably just temporarily locked out due to too many incorrect password attempts.
-
Solution: Your account will automatically unlock after 30 minutes. To unlock it sooner, start a chat with us during business hours (red droplet-shaped icon in the bottom right corner of this page).
-
If you are new to USC Dornsife or have never used Dornsife network printers before, you may not have a Dornsife Account.