Overview
If you're using a Dornsife-managed computer, typically software installation is done through Company Portal for both Windows PCs and Macs. Follow the guide below if you experience one of the following errors upon logging into Company Portal:
On Windows PC: Your IT administrator did not make any apps available to you.
On Mac: Couldn't add your device.
Troubleshooting Company Portal login on Windows PC
Quick guide
- In the bottom left corner, click the Account icon.
- Click the Sign out icon.
- Click Yes.
- Click Sign in.
- Type the following credentials:
- Username: uscnetid@dts.usc.edu (for example, if your USC NetID is ttrojan, your username is ttrojan@dts.usc.edu)
- Password: Your USC NetID passphrase
- You are now signed in and "USC Dornsife" should display in the top left corner.
Detailed guide (with screenshots)
- In the bottom left corner, click the Account icon.
- Click the Sign out icon.
- Click Yes.
- Click Sign in.
- Type the following credentials:
- Username: uscnetid@dts.usc.edu (for example, if your USC NetID is ttrojan, your username is ttrojan@dts.usc.edu)
- Password: Your USC NetID passphrase
- You are now signed in and "USC Dornsife" displays in the top left corner.
Troubleshooting Company Portal login on Mac
Quick guide
- Close and reopen Company Portal.
- Click Sign in.
- Click Postpone.
- Click Postpone to confirm.
- In the top right corner, click the profile icon.
- Click Sign out.
- Click Sign in.
- Type the following credentials:
- Username: uscnetid@dts.usc.edu (for example, if your USC NetID is ttrojan, your username is ttrojan@dts.usc.edu)
- Password: Your USC NetID passphrase
- You are now signed in and "USC Dornsife" should display in the top left corner.
Detailed guide (with screenshots)
- Close and reopen Company Portal.
- Click Sign in.
- Click Postpone.
- Click Postpone to confirm.
- In the top right corner, click the profile icon.
- Click Sign out.
- Click Sign in.
- Type the following credentials:
- Username: USCNetID@dts.usc.edu (for example, if your USC NetID is ttrojan, your username is ttrojan@dts.usc.edu)
- Password: Your USC NetID passphrase
- You are now signed in and "USC Dornsife" displays in the top left corner.
Contributor(s): Mauricio Diaz.