Overview
This guide explains how to return IT devices to DTS, including:
- Computers and laptops
- Tablets and phones
- External storage devices
Other IT equipment to be returned to DTS includes:
- Printers
- Monitors
- Other computer peripherals
Dornsife-managed devices must be returned to DTS without exception. As stated in the Dornsife IT procurement policy, "At the end of the asset's useful life, or upon the separation of the asset user from the University, all IT equipment must be returned to DTS, per USC’s asset management policy."
For help copying data and files before returning a device, you can contact DTS.
Returning Refresh-IT equipment
For equipment covered under the Dornsife Refresh-IT Staff Computer Replacement Program, refer to the following guide:
Returning used equipment
Dornsife-managed equipment should be returned to DTS, not recycled through other methods such as e-waste returns at the USC Sustainability Hub or an independent e-waste vendor. DTS needs to ensure that data on the device is handled securely and that the device is properly decommissioned and retired from the inventory system.
If your device has reached the end of its lifecycle or is no longer needed, follow the steps below:
- Back up your data and files. We recommend using Microsoft OneDrive, but you can also use Google Drive or an approved encrypted storage device.
- Verify that you can access your files from the backup.
- Apple devices only (Macs, MacBooks, iPads, and iPhones): Sign out of your Apple Account.
- Complete the Return/E-waste Equipment form.
DTS will coordinate the pick-up. Upon receiving the device, DTS will erase its data and, if it is being recycled rather than reconfigured for reuse, will coordinate the e-waste process with our approved vendor according to the University's technology policies.
Reassigning equipment within your department or unit
If you are no longer using a device but want to reassign it within your department or unit, follow these steps:
- Back up your data and files. We recommend using Microsoft OneDrive, but you can also use Google Drive or an approved encrypted storage device.
- Verify that you can access your files from the backup.
- Apple devices only (Macs, MacBooks, iPads, and iPhones): Sign out of your Apple Account.
- Complete the Re-image form.
DTS will coordinate with you to re-image and return the device to you. Let us know once the device has been reassigned so we can update your records and send any important security- or upgrade-related memos to the device's new user.
Returning newly purchased equipment
Requests to return new IT equipment should be initiated as soon as possible. Return policies vary by vendor, but DTS will help you assess your options if the return window has closed.
To return new equipment:
- Back up your data and files. We recommend using Microsoft OneDrive, but you can also use Google Drive or an approved encrypted storage device.
- Verify that you can access your files from the backup.
- Apple devices only (Macs, MacBooks, iPads, and iPhones): Sign out of your Apple Account.
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Submit your request as a new ticket.
Returning loaner equipment
For equipment borrowed through the Faculty and Staff Equipment Loaner program, refer to the following guide:
About our e-waste (recycling) vendor
DTS works with Human-I-T. Human-I-T maximizes the value of donated technology through a circular economy model, and they create equitable access to opportunity by providing devices, internet access, digital skills training, and tech support to communities left on the wrong side of the digital divide.
The partnership between USC and Human-I-T has diverted over one million pounds of useful technology away from landfills and back into the communities, and has connected over 5,000 underserved families and individuals to technology and the Internet. For more information about the partnership and its social and environmental impact, read this 2021 article: "E-waste isn’t wasted at USC, thanks to partnership that helps the community."
For more information about Human-I-T, view their website: https://www.human-i-t.org/about/.