Overview
USC faculty and staff have the option of requesting a USC phone number, which is managed through the Zoom Phone feature on their Zoom account. This guide explains how to request a phone number and points you to additional resources for using Zoom Phone.
Softphone vs desk phone
Zoom Phone is a softphone, so once your phone number is assigned, you use the Zoom software on your work computer or device (rather than a dedicated desk phone) to place/answer phone calls and check your voicemail.
Physical desk phones are available primarily in shared spaces only—such as a department's administrative offices or research labs.
Requesting a phone number
If you are new to USC, you'll need to take a few steps in order to get a USC phone number.
First, log into USC Zoom to activate your Zoom account:
- Go to https://usc.zoom.us.
- Click Sign in.
- Type your USC NetID and passphrase to log in.
Now, you can request a phone number:
- Go to https://dtssupport.usc.edu/support/catalog/items/203.
- Fill out the form (note that you can ask for a physical headset in your request), and click Place Request.
We will coordinate your request with ITS and confirm once you are assigned a phone number.
Confirming Zoom Phone has been activated
Once you are assigned a phone number, open Zoom to confirm that Zoom Phone features now appear in your account:
- Open the Zoom app on your work computer or device (Zoom is installed on all Dornsife-managed computers).
- In the top bar, click on the Phone icon.
![Zoom app - Phone tab](https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NzAyNTE2NzU1NCwiZG9tYWluIjoiZHRzLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.EZrrypItpGtF4KlOtXRxnN3dzfvsobvm1T5VmRaPuj0)
- On the right side of the window, a dial pad displays, with your number listed below as the Caller ID. On the left side, you can click on the History, Voicemail, Lines, or SMS tabs for more actions.
![Zoom phone tab](https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NzAyNTE5ODY4OSwiZG9tYWluIjoiZHRzLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.7E7W-1BQJIokmOTcTatCLgdVZAhH0VL1PR0jx0AihBk)
If you do not see the Phone icon in Zoom, you may need to update Zoom and restart:
- Click on your profile icon (top right corner of the Zoom window).
- Click Check for Updates. Install any updates if necessary.
![Zoom - check for updates](https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NzAyNTE2NzU0MiwiZG9tYWluIjoiZHRzLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.b04EX1iv5a-d-d6S2bZSM1t0onSCbwj5p1DR4owxHWI)
- Quit and reopen the Zoom app.
Resources for using Zoom Phone
The following guide reviews important functions such as recording a voicemail greeting and setting business hours, and links to additional Zoom Phone training resources:
The following ITS training resources are available for getting started with Zoom Phone:
Shared lines and call queues
If you are responsible for answering a shared departmental line, or for answering another person's line, refer to these guides:
If you need to grant someone else the ability to answer your line, refer to the following guides: