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Explore How-To's and learn best practices from our knowledge base.
Printers and Network Drives
Printing
8
Printing with PaperCut Print Deploy Client
Getting started using Dornsife network printers
Using Web Print to print to Dornsife network printers
Adding a Dornsife network printer to your computer
Using the PaperCut MF Website
See all 8 articles
Network Drives
2
Connecting to Dornsife network drives
Using Dornsife network drives
Internet and Connectivity
USC Wireless Network
2
Resetting your USC Secure Wireless connection
Preventing USC Guest Wireless from automatically connecting
Remote Desktop Access
1
Accessing your work computer remotely from off-campus
VPN
2
Connecting to VPN for secure USC access
Installing Cisco AnyConnect VPN on a non-Dornsife-managed computer
DHCP
5
Enabling DHCP on Your Macintosh Computer
Enabling DHCP on Your Windows Computer
Enabling DHCP on a Mac Computer - Video Tutorial
Enabling DHCP on a Windows 7 Computer
Enabling DHCP on a Windows 10 Computer
Browsers
1
Clearing cookies and cache on your desktop browser
Email
Outlook
45
Getting started using Microsoft Outlook to access email
Logging into your email via Outlook on your computer
Logging into your email via Outlook on an iPad/iPhone
Creating an email signature in Outlook
Getting delegate access to shared org Outlook accounts
See all 45 articles
Gmail
3
Creating a Label in Gmail
Applying a Label to an Email Message in Gmail
Opting in to Gmail (faculty only)
USC Email Policies
1
Retaining emails under the USC employee email policy
Accounts and Access
Dornsife Account
9
Requesting a Dornsife Account for computer, network printer, and network drive access
Accessing the Dornsife Account Administrator Report (with Duo authentication)
Dornsife Passphrase Synchronization Notice
Microsoft Direct Access vs. VPN Access
Unlocking your Dornsife Account
See all 9 articles
USC NetID Account
1
USC NetID vs Dornsife Account
Duo
4
Using Duo Universal Prompt
Adding and removing devices in Duo
Using a security token with Duo
Using Duo Universal Prompt with shared org accounts
Affiliate (iVIP) System
5
Migrating from USC faculty access to USC affiliate access
Sponsoring an affiliate through the iVIP program
Overview of the affiliate/iVIP program at USC
Getting started as an affiliate in the iVIP program
Configuring email notifications for affiliate (iVIP) end dates
Workday
4
Changing your primary USC email address
Updating Your Alternate Work Location Information in Workday
Updating your USC phone number in the USC directory
Changing your display name
Other Accounts
7
Delegating an approver in Freshservice
Phishing Safety and Tips
Linking Your iTunes Account with Your USC Email Address
IT checklist for retiring faculty
IT checklist for faculty transitioning to emeritus status
See all 7 articles
DTS support website (Freshservice)
1
Using the DTS support website to get IT help
Websites, Apps, and Newsletters
WordPress CMS
29
Start Here: Using WordPress CMS to create Dornsife minisites
Recorded training: Introduction to WordPress CMS
Resource: WordPress CMS Components
Quickstart: Using Dornsife Sample Pages in WordPress
Using the WordPress editor to add and edit content
See all 29 articles
Dornsife CMS
12
Getting Started with the CMS
CMS Training Guide
Adding a Blog Post to a Web Page
Embedding a Qualtrics Survey in a CMS Web Page
Adding an Image Carousel Gallery
See all 12 articles
myEmma
18
Viewing Mailing Analytics in MyEmma
Editing Your Campaign/Mailing in MyEmma
Sending a Campaign (Mailing) in MyEmma
Formatting Guidelines for Imported Spreadsheets in MyEmma
Defining an Audience Group in MyEmma
See all 18 articles
Listserv mail lists
1
Upcoming changes to mail lists at USC
Phones (Zoom Phone)
Zoom Phone
6
Disconnecting your old desk phone
Setting up Zoom Phone
Forwarding calls from Zoom Phone
Using Zoom Phone for shared lines and call queues
Changing Zoom Phone call queue (shared line) settings
See all 6 articles
Software
Software Availability
1
Software at USC
Adobe
6
Installing Adobe Creative Cloud and Adobe Acrobat Pro DC
Using Adobe Creative Cloud
Signing into Adobe Creative Cloud and Adobe Acrobat Pro DC
Setting the Default Display Zoom in Adobe Reader and Adobe Acrobat
Setting the Default Display Magnification for PDF Files in Adobe Acrobat
See all 6 articles
Microsoft
6
Signing into Microsoft Office
Installing Microsoft Teams
Using Microsoft Bookings for appointment calendaring
Adding, Editing, and Deleting a SharePoint Calendar Event
Installing Microsoft Office 2016 for Mac
See all 6 articles
Slack
7
Customizing your Slack workspace theme with USC colors
Understanding Slack workspaces at USC
Getting started with the Dornsife workspace in USC Slack
Getting started with the Dornsife Administration workspace in USC Slack
Using app integrations in USC Slack
See all 7 articles
Statistical Applications
3
Installing SPSS
Installing SAS on a Windows PC
Using SPSS offline
Survey Tools
5
Using Qualtrics
Understanding online survey tools at USC
Using Google Forms
Using Microsoft Forms
Setting up quotas and display logic in Qualtrics
Zoom
18
Allowing only USC students to join USC Zoom classes
Using Zoom with Outlook: tips for support staff
Additional Zoom tips
Zoom tips for faculty preparing to administer exams
Using Zoom webinar to host an online session
See all 18 articles
Other Software
9
Setting up your computer for Bomgar Remote Support
Using DocuSign
Installing ChemOffice
Disabling password saving in Google Chrome
Obtaining Moodle support
See all 9 articles
Mac and PC Installation Instructions
14
Enrolling in Meraki for Mac
Using Software Center to install software for PC
Using Meraki to install software for Mac
Using the Meraki Self Service Portal
Using Microsoft's Software Center (SCCM) for Windows
See all 14 articles
Hardware
New Device Setup
6
New Windows 11 PC Login Instructions
New Windows 10 PC Login Instructions (Company Portal)
New Windows 10 PC Login Instructions (Software Center)
New Mac Login Instructions
New iPad/iPhone Login Instructions
See all 6 articles
Purchasing and Procurement Policy
2
Purchasing IT equipment at USC Dornsife
Dornsife IT procurement policy
Device Returns
2
Returning Dornsife-managed IT equipment
Returning an iPhone, iPad, or Mac/MacBook to DTS
Equipment Loaner Program
3
Faculty and Staff Equipment Loaner program
Hardware at USC Dornsife
Returning loaner equipment to DTS
Hardware Specifications
6
Encrypting an External Storage Device
Finding your computer's technical specifications (for advanced users)
Finding the name of your DTS Windows PC
Finding your computer's MAC address and IP address
Getting started with tech for online work and instruction
See all 6 articles
Dornsife Refresh-IT Staff Computer Replacement Program
3
Dornsife Refresh-IT Staff Computer Replacement Program
How to participate in the Dornsife Refresh-IT Program
Refresh-IT: New Computer Login Instructions
Lost or Stolen Devices
1
Reporting lost or stolen Dornsife devices
File Storage and Backup
Cloud Storage at USC
5
Choosing a cloud storage option at USC
Using Microsoft OneDrive
Setting up a Microsoft SharePoint document library
Viewing shared videos in Google Drive or Microsoft OneDrive
Sharing videos using Google Drive or Microsoft OneDrive
File Backup and Transfer
6
Getting started with file storage and backup
Backing up your computer to Microsoft OneDrive
Transferring your files to a new computer
Transferring your files to a new iOS device
Transferring files to your department or a USC colleague
See all 6 articles
OneDrive for Business
4
Using the OneDrive for Business App for iOS Devices
Using the OneDrive for Business App for Android Devices
Accessing OneDrive for Business from a Web Browser
Navigating the OneDrive for Business Web Interface
iCloud
0
FileCloud
1
Using FileCloud via web browser or phone/tablet
Google Drive
4
Using Google Docs, Sheets, and Slides offline
Using Google Drive and Google shared Drives
Managing Google shared Drives
Backing up your computer to Google Drive for desktop
Zoom Rooms and Spaces
Dornsife Zoom Rooms
161
DTS-supported Dornsife Zoom Rooms
ABM 120 Training Room
ABM 201 Conference Room
ACB 238 Studio Classroom
ACB 301 Conference Room
See all 161 articles
Zoom Room-related Instructions
6
Using the enhanced Whiteboard in Zoom Rooms with touchscreen
Enabling screensharing options from your computer to a Zoom Room
Using delegate access to manage Zoom Room calendars in Outlook
Advanced troubleshooting for Zoom Rooms
Scheduling a Dornsife Zoom Room in Outlook calendar
See all 6 articles
Solstice Wireless Projection
4
Using Solstice Wireless Projection for Mac
Using Solstice Wireless Projection for Windows
Downloading and Using the Solstice App for iOS
Downloading and Using the Solstice App for Android
Recorded Trainings
Past trainings
9
Trainings archive
Recorded training: IT policies at USC, Feb 2021
Recorded training: Online survey tools at USC, Mar 2021
Recorded training: File storage, backup, and collaboration, Sep 2020
Recorded training: Everyday cybersecurity, Nov 2020
See all 9 articles
Announcements
Current Announcements
4
Subscribing to DTS status updates
Reporting suspicious emails using Report Phish
Memo: Please upgrade your Mac for 2023
Announcement: Dornsife Tech Takeback Day is April 21, 2023
Archived Announcements
8
Memo: Please update your Mac computer by June 1, 2021
Dornsife Wiki will retire on July 28, 2021
USC is adopting SentinelOne antivirus software
DTS on-campus operations beginning August 16
Support for Dropbox for faculty is ending Dec 31, 2021
See all 8 articles
Finance
Finance policies
0
Research Administration
Global policies
0