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Explore How-To's and learn best practices from our knowledge base.
Printers and Network Drives
Printing
10
Printing with PaperCut Print Deploy Client
Start Here: Using Dornsife network printers
Using Web Print to print to Dornsife network printers
Adding a Dornsife network printer to your computer
Using the PaperCut MF Website
See all 10 articles
Network Drives
2
Connecting to Dornsife network drives
Using Dornsife network drives
Internet and Connectivity
USC Wireless Network
2
Resetting your USC Secure Wireless connection
Preventing USC Guest Wireless from automatically connecting
Remote Desktop Access
1
Accessing your work computer remotely from off-campus
VPN
2
Connecting to VPN for secure USC access
Installing Cisco AnyConnect VPN on a non-Dornsife-managed computer
DHCP
5
Enabling DHCP on Your Macintosh Computer
Enabling DHCP on Your Windows Computer
Enabling DHCP on a Mac Computer - Video Tutorial
Enabling DHCP on a Windows 7 Computer
Enabling DHCP on a Windows 10 Computer
Browsers
2
Clearing cookies and cache on your desktop browser
Disabling password saving in Google Chrome
Email and Calendars
Outlook
37
Getting started using Microsoft Outlook to access email
Logging into your email via Outlook on your computer
Logging into your email via Outlook on an iPad/iPhone
Creating an email signature in Outlook
Using mail merge in Microsoft Word to set up and send Outlook email
See all 37 articles
Outlook Delegation and Shared Org Accounts
5
Getting delegate access to individual Outlook accounts
Getting delegate access to shared org accounts in Outlook
Granting delegate access to your Outlook account
Creating an autoreply for a shared org account in Outlook
Creating Zoom meetings in Outlook calendar for other staff
Gmail
3
Opting in to Gmail (faculty only)
Creating a Label in Gmail
Applying a Label to an Email Message in Gmail
Email Retention and Security
4
Retaining emails beyond USC's employee email retention period
Using Report Phish for suspicious emails
Using the Proofpoint portal and User Digest
Phishing Safety and Tips
Outlook Calendar
5
Creating an Outlook calendar event
Removing the Teams/Skype default option for Outlook calendar meetings
Changing your Mac default from Apple/iCloud Calendar to Outlook calendar
Scheduling a Zoom meeting in Outlook
Creating a shared calendar in Outlook
Scheduling and Appointment Tools
5
Using Zoom Scheduler to create booking pages
Using Zoom Scheduler to create availability polls
Creating a personal booking page in Microsoft Bookings
Using Microsoft Bookings for appointment calendaring
Using Scheduling Poll to poll times and schedule meetings in Outlook
Accounts and Access
Dornsife Account
9
Requesting a Dornsife Account for computer, network printer, and network drive access
Accessing the Dornsife Account Administrator Report (with Duo authentication)
Dornsife Passphrase Synchronization Notice
Microsoft Direct Access vs. VPN Access
Unlocking your Dornsife Account
See all 9 articles
USC NetID Account
1
USC NetID vs Dornsife Account
Duo
4
Using Duo Universal Prompt
Adding and removing devices in Duo
Using a security token with Duo
Using Duo Universal Prompt with shared org accounts
Affiliate (iVIP) Program
5
The affiliate (iVIP) program at USC
Getting started as an affiliate in the iVIP program
Sponsoring an affiliate through the iVIP program
Migrating from USC faculty access to USC affiliate access
Configuring email notifications for affiliate (iVIP) end dates
Workday
4
Changing your primary USC email address
Updating Your Alternate Work Location Information in Workday
Updating your USC phone number in the USC directory
Changing your display name
Other Accounts
4
Linking Your iTunes Account with Your USC Email Address
IT checklist for retiring faculty
IT checklist for faculty transitioning to emeritus status
Understanding shared org accounts at USC
DTS support website (Freshservice)
4
Using the DTS support website to get IT help
Delegating an approver in Freshservice
Sharing your DTS support ticket with additional people
Approving Freshservice requests
IT Policies and Purchasing
IT Procurement
1
Dornsife IT procurement policy
Data Classifications
1
Understanding data classifications at USC
Websites, Apps, and Newsletters
WordPress CMS
35
Start Here: Using WordPress CMS to create Dornsife department websites
Recorded training: Introduction to WordPress CMS
Resource: WordPress CMS Components
Using page templates in WordPress
Using the WordPress editor
See all 35 articles
myEmma
18
Getting access to Emma for newsletter creation and management
Creating a mailing campaign in Emma
Adding an Emma sign up form to WordPress
Viewing Mailing Analytics in MyEmma
Editing Your Campaign/Mailing in MyEmma
See all 18 articles
Listserv mail lists
1
Upcoming changes to mail lists at USC
Phones (Zoom Phone)
Zoom Phone
7
Disconnecting your old desk phone
Setting up Zoom Phone
Forwarding calls from Zoom Phone
Using Zoom Phone for shared lines and call queues
Changing Zoom Phone call queue (shared line) settings
See all 7 articles
Software
Software Availability
2
Software at USC Dornsife
Software recommendations by task
Adobe
7
Installing Adobe Creative Cloud and Adobe Acrobat Pro DC
Using Adobe Creative Cloud
Signing into Adobe Creative Cloud and Adobe Acrobat Pro DC
Setting the Default Display Zoom in Adobe Reader and Adobe Acrobat
Setting the Default Display Magnification for PDF Files in Adobe Acrobat
See all 7 articles
AI Tools
3
ChatGPT and generative AI resources at USC
Microsoft 365 Copilot Chat and Copilot
Using Zoom AI-powered features
Microsoft
5
Signing into Microsoft Office
Installing Microsoft Teams
Adding, Editing, and Deleting a SharePoint Calendar Event
Installing Microsoft Office 2016 for Mac
Preparing an accessible document in Microsoft Word
Slack
7
Customizing your Slack workspace theme with USC colors
Understanding Slack workspaces at USC
Getting started with the Dornsife workspace in USC Slack
Getting started with the Dornsife Administration workspace in USC Slack
Using app integrations in USC Slack
See all 7 articles
Statistical Applications
3
Installing SPSS
Installing SAS on a Windows PC
Using SPSS offline
Survey Tools
8
Understanding online survey tools at USC
Creating a survey in Microsoft Forms
Creating a survey in Google Forms
Creating, branding, and distributing a Qualtrics survey
Setting up quotas and display logic in Qualtrics
See all 8 articles
Zoom
21
Allowing only USC students to join USC Zoom classes
Additional Zoom tips
Zoom tips for faculty preparing to administer exams
Using Zoom webinar to host an online session
Sharing Zoom cloud recordings and customizing sharing settings
See all 21 articles
Other Software
9
Setting up your computer for Bomgar Remote Support
Using DocuSign
Accessing ChemDraw
Obtaining Moodle support
Using think-cell
See all 9 articles
Mac and PC Installation Instructions
15
Enrolling in Meraki for Mac
Using Software Center to install software for PC
Using Meraki to install software for Mac
Using the Meraki Self Service Portal
Using Microsoft's Software Center (SCCM) for Windows
See all 15 articles
Hardware
New Device Setup
6
New Windows PC Login Instructions
New Windows 10 PC Login Instructions (Company Portal)
New Windows 10 PC Login Instructions (Software Center)
New Mac Login Instructions
New iPad/iPhone Login Instructions
See all 6 articles
Purchasing and Procurement Policy
2
Purchasing IT equipment at USC Dornsife
Dornsife IT procurement policy
Device Returns
2
Returning Dornsife-managed IT equipment
Returning an iPhone, iPad, or Mac/MacBook to DTS
Equipment Loaner Program
3
Faculty and Staff Equipment Loaner program
Hardware at USC Dornsife
Returning loaner equipment to DTS
Hardware Specifications
6
Encrypting an External Storage Device
Finding your computer's technical specifications (for advanced users)
Finding the name of your DTS Windows PC
Finding your computer's MAC address and IP address
Getting started with tech for online work and instruction
See all 6 articles
Dornsife Refresh-IT Staff Computer Replacement Program
3
Dornsife Refresh-IT Staff Computer Replacement Program
How to participate in the Dornsife Refresh-IT Program
Refresh-IT: New Computer Login Instructions
Device Security
0
Zoom Rooms and Spaces
Dornsife Zoom Rooms
177
DTS-supported Dornsife Zoom Rooms
ABM 120 Training Room
ABM 201 Conference Room
ACB 238 Studio Classroom
ACB 301 Conference Room
See all 177 articles
Zoom Room-related Instructions
8
Using the enhanced Whiteboard in Zoom Rooms with touchscreen
Enabling screensharing options from your computer to a Zoom Room
Using delegate access to manage Zoom Room calendars in Outlook
Advanced troubleshooting for Zoom Rooms
Scheduling a Dornsife Zoom Room in Outlook calendar
See all 8 articles
Solstice Wireless Projection
4
Using Solstice Wireless Projection for Mac
Using Solstice Wireless Projection for Windows
Downloading and Using the Solstice App for iOS
Downloading and Using the Solstice App for Android
Device and Account Security
Device Safety
2
Reporting lost or stolen Dornsife devices
Best practices when commuting with USC devices
Information Security
4
Phishing Safety and Tips
Using Report Phish for suspicious emails
Everyday cybersecurity
Using the Proofpoint portal and User Digest
Recorded Trainings
Past trainings
9
Trainings archive
Recorded training: IT policies at USC, Feb 2021
Recorded training: Online survey tools at USC, Mar 2021
Recorded training: File storage, backup, and collaboration, Sep 2020
Recorded training: Everyday cybersecurity, Nov 2020
See all 9 articles
Internal Knowledgebase
Individual Storage
1
example 2
OneDrive for individual use
2
example article about nested folders
example article about individual storage
File Storage, Backup, and Sharing
Microsoft OneDrive and SharePoint
5
Setting up a Microsoft SharePoint document library
Customizing a SharePoint site
Setting custom permissions in SharePoint using a document library
Adding a calendar to a SharePoint site
Using Microsoft OneDrive
Start Here: Storage, Backup, and Transfer Options
3
Start Here: File Backup Options at USC
Start Here: File Storage and Collaboration Options at USC Dornsife
Start Here: File Transfer Options at USC
File Storage and Sharing
2
Viewing shared videos in Google Drive or Microsoft OneDrive
Sharing videos using Google Drive or Microsoft OneDrive
Google Drive
4
Using Google Drive
Using a Google shared Drive
Managing a Google shared Drive
Using Google Docs, Sheets, and Slides offline
File Backup and Recovery
0
FileCloud
1
Using FileCloud via web browser or phone/tablet
File Transfer and Migration
0
Cloud Backup with Microsoft OneDrive and Google Drive
2
Backing up your computer to Microsoft OneDrive
Backing up your computer to Google Drive for desktop
External Storage Devices
4
Using an external storage device
Encrypting a WD device with WD Security
Using Time Machine with an external storage device
Using File History with an external storage device
Device Transfers
2
Transferring your files to a new computer
Transferring your files to a new iOS device
Platform Transfers
3
Transferring files from Google Drive using your browser
Transferring Google Drive files to Microsoft on your computer
Transferring network drive files to Microsoft on your computer
Internal Data Transfers
2
Transferring files to your department or a USC colleague
Preparing to receive recovered or transferred data from DTS
See also: Network Drives
0
Announcements
Current Announcements
5
Subscribing to DTS status updates
Memo: Please upgrade your Mac for 2023
Announcement: Dornsife Tech Takeback Day is April 21, 2023
Reinstalling a printer after a driver update
Updating or replacing WD Discovery
Archived Announcements
8
Memo: Please update your Mac computer by June 1, 2021
Dornsife Wiki will retire on July 28, 2021
USC is adopting SentinelOne antivirus software
DTS on-campus operations beginning August 16
Support for Dropbox for faculty is ending Dec 31, 2021
See all 8 articles
Research Administration
Global policies
0
